SOC · ESSENTIAL
zcrSOC Essential
Monitoring and triage
- Continuous monitoring, alert triage, and monthly report
- Requires zcrSIEM as the detection foundation
- Sized by 1 / 3 / 5 / 10 / 20 GB per day
PRODUCT · RESPONSE
zcrSOC
SOC-as-a-Service
A complete managed security operations service for alert acknowledgement, triage, response coordination, and incident reporting.
Managed alert triage and coordinated response.
THE BARRIER
Incident response needs coordinated ownership
When an incident is confirmed, teams need clear escalation, accountable response coordination, and a record of what happened.
SOC Outcomes
SOC Outcomes
01
Triage
Acknowledge and prioritise alerts with a defined service level.
02
Coordination
Coordinate response and escalation with the right stakeholders.
03
Incident Record
Provide automated monthly incident reporting.
Choose the zcrSOC operating tier
Essential covers analyst monitoring and triage; Response adds coordinated response, escalation, and IR support.
SOC · RESPONSE
zcrSOC Response
Coordinated response workflow
- ✓Essential monitoring plus coordinated response
- ✓Requires zcrSIEM + zcrSOAR
- ✓Escalation, IR support, and executive-ready reporting
Choose the SOC response window
Workload-sized SOC operations can be aligned to 8×5, 16×5, or 24×7 coverage.
SERVICE COVERAGE
8×5 SLA
16×5 SLA
24×7 SLA
zcrSOC: managed operations from signal to resolution
The operating loop that turns security telemetry into accountable triage, escalation, response, and improvement.
zcrSOC OPERATING LOOP
1
Monitor
zcrSIEM turns security telemetry into alerts.
→2
Investigate
SOC validates severity, scope, and ownership.
→3
Coordinate
Response escalates and coordinates IR support under the SLA.
→4
Improve
FWTicket and monthly reporting close the operating loop.
CORE CAPABILITIES
zcrSOC Complete
- Alert acknowledgement and triage
- Response coordination and escalation
- Automated monthly incident reporting
- 90-day event retention in zcrSIEM
- 8×5, 16×5, or 24×7 SLA coverage
Best For
Organisations needing managed response coordinationSecurity and IT operations teamsMSPs and MSSPsCustomers with extended operating hours
zcr Service Foundation
zcrSIEMzcrLogzcrSOARFWTicket customer portal
zcrSOC Coverage
Recommended
8×5 SLA
Business-hours alert triage and coordinated response.
16×5 SLA
Extended weekday security operations coverage.
24×7 SLA
Round-the-clock managed operations aligned to the agreed service scope.
Response with clear accountability — zcrSOC brings alert handling, escalation, and incident reporting into a managed operating model.
zcrSOC FAQ
- What is included in zcrSOC Complete?It includes alert acknowledgement and triage, response coordination and escalation, automated monthly incident reporting, and 90-day zcrSIEM event retention.
- Can zcrSOC support 24×7 operations?Yes. 8×5, 16×5, and 24×7 service coverage are available under the applicable SLA and statement of work.
TAKE THE NEXT STEP
Operate with a managed SOC
Talk to the zcr team about the coverage and SLA that fit your organisation.
zcrMDR
Managed Detection & Response
Live demo
Response
Continue with zcrCTEM
Continuous Threat Exposure Management
zcrSOC · Cyber Defense Made Visible
zcrzcrSOC · Response